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Privacy and Confidentiality

Safeguarding Private Information by All Reasonable Means Available


Many businesses handle sensitive information about their clients on a daily basis. This requires utmost diligence by the business or organization to protect this personal and sensitive information. Financial, personal, and medical privacy are now considered fundamental rights protected by laws that regulate the storage and transmission of private information in print, digitally, and through verbal communication.

Trade Secrets

Most companies also have the need to protect internal information or "trades secrets" that provide them with an advantage over their competitors. From manufacturing to medicine, social services to finance, almost every industry is facing increased competition, thereby escalating the need to apply all reasonable means available to protect company records.

Doctors and Medical Facilities

In a 2005 study, researchers at Johns Hopkins University in Baltimore found that average hospital sound levels worldwide had increased by almost 30%. And these sound levels have continued to climb every year since. Besides the obvious decrease in patient satisfaction, these noise levels tend to indicate that a facility also has a serious problem with HIPAA compliance.

Classified Information

In law enforcement, military and government facilities, protecting sensitive or classified information is essential to their successful daily operations. If important information falls into the wrong hands, lives could be at stake. These businesses and agencies invest hundreds of thousands of dollars in physical security equipment and systems, yet often overlook the most obvious need for guarding the privacy of conversations.


Information is power! Businesses work hard to protect their private information. Digital information is secured by increasingly complex firewalls and data encryption. Physical files are kept under lock and key. Many offices have even chosen floor plans and furniture specifically to provide better privacy and confidentiality. Achieving voice privacy in the workplace is no longer just an important consideration—it's essential.

The Regus Group conducted a study in 2008 looking at overheard conversations in American business. The study found that 59% of business professionals had eavesdropped on other people's conversations, and that 19% of those surveyed admitted that they were able to use the information they overheard.

In today's environment of collaborative office space and mass communications, information that can be picked up through intentional or unintentional voice eavesdropping threatens to undermine even the most sophisticated security systems. Faced with decreasing resources, managers must find cost-effective ways to safeguard sensitive conversations in the workplace.

Contact us today to find out how confidential speech privacy can be achieved in the workplace!