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Glasshouse Solutions Inc's Logo

(404) 414-3305
service@glasshousesolutions.com

Telecommunications Cabling

Service Category: Networking Services

Service Description: Service support and delivery of standard/approved network devices and associated components.

Ref#:
4.1
Service:
LAN Administration
Contact:
Contact
Service Definition:
Local Area Network (LAN) design, implementation, support, daily administration and management.
Base Level Services:
• Structured Cablining Serivces including Horizontal cabling, Backbone cabling and Intermediate connections.
• Router installations & configuration
• EF, ER TR and EF buildouts
• Customer issue analysis and resolution
• Redundant network connections
• Project management
Services Not Included:
• Non-standard network devices
• Third party network connections
• Wireless access / access points
Service Availability:
24x7x365 for registered IT Customers and Configuration Items (CIs)
Service Charge(s):
Negotiated by Business Relationship Manager (BRM)
Ref#:
4.2
Service:
WAN Administration
Contact:
Contact
Service Definition:
Wide Area Network (WAN) design, implementation, support, daily administration and management.
Base Level Services:
• Network backbone installation and configuration management including:
    - Cabling
    - Switches
    - Routers
• Issue management and escalation to external vendor(s)
• Underpinning contract (UC) negotiation and facilitation
Services Not Included:
• Non-standard network devices
• Third party network connections
Service Availability:
24x7x365 for registered IT Customers and Configuration Items (CIs)
Service Charge(s):
Negotiated by Business Relationship Manager (BRM)